FAQs
Why Choose to Order from Us?
- Safe and Secure Payments: We utilize reputable international payment gateways to ensure your payment information is protected.
- High-Quality Products: We are committed to providing only the best quality products and services.
- Free Customization: Personalize your products with our free customization service to make them truly unique.
Available Shipping Methods
We currently offer three shipping methods:
- Economy Shipping: 15-20 days
- Standard Shipping + Insurance: 12-17 days
- Expedited Shipping + Insurance: 7-10 days
Please note that the shipping time does not include the production time, which takes 3-10 days depending on the product. For more details, please review our Shipping Policy.
International Shipping
We offer a variety of shipping options to suit your needs and budget. Please note that additional taxes and duties may apply for international orders, depending on your location.
Important Notes:
- We cannot ship to PO Box addresses using our express shipping options. Please provide a physical address for these orders.
- We currently cannot ship to military addresses.
Accepted Payment Methods
We accept the following payment methods:
- Mastercard
- American Express
- Visa
Please note that PayPal is not accepted at this time.
Currency
We use US dollars (USD) as our primary currency.
Order Modifications or Cancellations
- Modifications and cancellations are accepted within 12 hours after the order is placed.
- After 12 hours, modification or cancellation fees might apply.
To modify or cancel your order, please contact us at support@themazicc.com.
Order Tracking
- Once your order is fulfilled, we will send you an email with a tracking number to monitor its progress.
- If you need assistance tracking your order, please reach out to us at support@themazicc.com.
Returns and Refunds
The return window for your order is within 30 days from the date you received it. For more information, please refer to our Return and Refund Policy.