FAQs

Last updated: August 4, 2026

Why Order from TheMazicc?

Secure Payment Processing

Payments are processed through established third-party payment providers using encrypted connections and applicable security controls.

TheMazicc does not directly store complete payment-card numbers or card security codes on its own servers.

Made-to-Order Products

Many TheMazicc products are printed, personalised, or manufactured after an order is placed. We work with specialist production and fulfilment partners to prepare each order according to the options confirmed at checkout.

Because products are made individually, minor colour, material, and print-placement differences may occur within normal print-on-demand production tolerances.

Personalisation Options

Selected products may include personalisation at no additional charge where this is expressly stated on the product page.

Available options may include names, dates, numbers, messages, photographs, or other customer-submitted details.

Review all personalisation carefully before submitting the order. Customers are responsible for confirming spelling, capitalisation, dates, image quality, and other submitted information.

Available Shipping Methods

The following shipping methods may be available, depending on the destination, delivery address, products ordered, and options displayed at checkout:

Shipping transit time does not include production and order-processing time.

Estimated processing times are:

• Apparel: 3–5 business days;
• Accessories: 5–7 business days;
• Footwear: 5–10 business days; and
• Home décor: 5–10 business days.

Final shipping methods, fees, eligibility thresholds, and estimated transit times are displayed at checkout.

Review our Shipping & Delivery Policy for complete terms.

International Shipping

TheMazicc ships to supported international destinations where a delivery method is available at checkout.

International orders may be subject to:

• Import duties;
• Value-added tax or goods and services tax;
• Customs-clearance charges;
• Brokerage or carrier fees; and
• Other destination-country charges.

Unless checkout expressly states that these amounts are included, international duties, taxes, and clearance charges are the recipient’s responsibility.

Address Restrictions

• PO Box delivery may be available through eligible Economy or Standard postal services.
• Expedited and express services require a complete physical delivery address.
• TheMazicc does not currently deliver to APO or FPO military addresses.
• Some carriers may require a verified address and recipient telephone number.

Accepted Payment Methods

TheMazicc currently accepts the following payment cards where displayed at checkout:

• Visa;
• Mastercard; and
• American Express.

PayPal is not currently accepted.

The payment options shown at checkout control. Available methods may change based on the customer’s location, device, currency, or payment-provider availability.

Currency

Prices and transactions are generally displayed and processed in United States dollars (USD).

A bank or card provider may apply currency-conversion rates, international transaction fees, or other charges. These charges are determined by the financial institution and are not controlled by TheMazicc.

Order Modifications and Cancellations

Modification and cancellation requests must be submitted within 12 hours after the order is placed.

Eligible requests submitted within this period may include changes to:

• Size;
• Colour;
• Style or design;
• Personalisation details;
• Quantity; or
• Shipping information.

After 12 hours, production or fulfilment may already have begun. We will make a reasonable effort to apply a requested change, but modifications and cancellations cannot be guaranteed after that period.

Additional remake, shipping, or processing costs may apply to a change accepted after production has begun. Any applicable charge will be communicated before the change is completed.

To request a modification or cancellation, email support@themazicc.com with your order number and the exact change requested.

Order Tracking

After processing is complete and the parcel is dispatched, we will send a shipping-confirmation email containing available tracking information.

Tracking may take approximately 1–3 business days to become active after dispatch.

Tracking updates may temporarily pause during international transport, customs processing, carrier handoffs, public holidays, or final-mile delivery.

For tracking assistance, email support@themazicc.com and include your order number.

Returns and Refunds

Delivered product claims and return requests should generally be submitted within 30 days from delivery.

Eligibility depends on the reason for the request, the product condition, available evidence, and whether the product was correctly made according to the confirmed order.

Do not send a product back unless TheMazicc provides written Return Authorization and confirms the applicable return address.

Review our Returns & Refunds Policy and Exchange & Replacement Policy for complete terms.

Need Assistance?

Helpful links:

• Shipping & Delivery Policy
• Returns & Refunds Policy
• Exchange & Replacement Policy
• Terms of Service
• Privacy Policy
• About Us