Returns & Refunds Policy

Returns & Refunds Policy

At Themazicc, your satisfaction is our top priority. We strive to ensure every item meets your expectations. Below is our detailed policy for modifications, cancellations, returns, and refunds.

🛠️ Modification & Cancellation

We offer full refunds for any modification or cancellation requests submitted within 12 hours of placing your order.

🔄 Return & Refund Eligibility

Returns are accepted within 30 days of receiving your order, provided that:

  • The item is unused and unopened
  • It is in its original packaging
  • You provide a receipt or proof of purchase

📌 For full terms, please refer to our official Return Policy page.

✅ Accepted Return Scenarios

  • Incorrect item received: Wrong size, color, style, or completely different item
  • Defective product: Arrived damaged or broken
  • Item not as described: Does not match our product description
  • Dissatisfaction or change of preference: Eligible for partial refund

🚫 Returns Not Accepted For

  • Requests made after 30 days
  • Change of mind after purchase
  • Customer ordered wrong size or color
  • Customer-damaged items
  • Items delivered within promised delivery timeframe
  • Gift cards and final sale items

⚠️ Exceptions: No Need to Return

In certain cases, we offer a “No Need to Return” policy to make things easier for you. Just send us clear photos and a detailed description of the issue.

📩 Email: support@themazicc.com

📦 Return Process

To start a return:

  1. Email us at support@themazicc.com
  2. We will provide instructions and the return address
  3. Do not return items without authorization

Note: Customers are responsible for return shipping costs unless the issue is our fault.

💸 Refunds & Exchanges

Once your return is received and inspected, we will notify you of the outcome.

Refund Timeline

  • PayPal: 3–5 business days
  • Credit Card: Up to 10 business days

*Each order is eligible for one refund claim under our warranty policy.

Exchanges

We'll confirm your new item upon receiving your return. If the issue wasn’t our fault, we can offer a special discount for reordering.

📬 Lost Packages

If your package is lost in transit, we’ll resend your item or issue a full refund.

If marked as “delivered” but not received:

  • Resend: Available with a resend fee
  • Partial Refund: Based on item value and carrier policy

🔐 Insured Items

If your item is marked “delivered” but not received, we can offer:

  • Reshipment or
  • 70% refund of the order total

Please provide communication proof with your local post office.

📞 Need Help?

We're always here to assist you!

Email us at: support@themazicc.com